Privacy Policy

01Overview

Creative eSolutions (“we,” “us,” or “our”) is a web design and development company based in the Shenandoah Valley of Virginia. We respect your privacy and are committed to protecting any personal information you share with us through our website at creativeesolutions.com (the “Site”).

This policy describes what information we collect, why we collect it, how it’s used, and the choices you have. By using the Site, you agree to the practices described here.

02What We Collect

We try to collect as little personal information as possible. The information we do collect falls into a few categories:

Information you give us directly

When you submit our contact form, we collect the information you choose to provide:

• Name — so we know who we’re talking to
• Email address — so we can reply
• Phone number (optional) — if you’d prefer a call
• Project details — whatever you tell us about your project, business, or goals

Information collected automatically

Like most websites, our hosting provider may automatically log basic technical information when you visit, including:

• Your IP address (used for security and to determine general geographic location)
• Browser type, operating system, and device type
• The date, time, and pages you viewed
• The referring website, if any

This information is used in aggregate form for security and to understand how the Site is used. It does not identify you personally on its own.

03How We Use Your Information

We use the information you provide only for the purpose you provided it, including:

• Responding to your inquiry and discussing your project
• Providing the services you’ve requested
• Sending you follow-up communications related to your inquiry or project
• Improving the Site and our services
• Complying with legal obligations and protecting our rights

We do not use your information for unrelated marketing, and we do not add you to mailing lists or newsletters without your clear consent.

04How We Share Information

We do not sell, rent, or trade your personal information to anyone, ever. That isn’t how we do business.

We may share limited information only in these specific situations:

• Service providers we use to operate the Site, such as our form processor (see below). These providers are bound by their own privacy policies and may only use your information to provide their service to us.
• Legal requirements — if required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfer — in the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred. We would notify you before your information becomes subject to a different policy.

05Third-Party Services

We use the following third-party services to operate the Site. Each has its own privacy policy:

• Formspree — processes contact form submissions and forwards them to us by email. Formspree acts as a data processor; the contact information you submit passes through their servers before reaching us. Formspree privacy policy
• Google Fonts — we load typefaces (Sora and Inter) from Google’s font service. Google may log your IP address when fonts are loaded. Google privacy policy
• YouTube (privacy-enhanced mode) — when you click play on a video in our AI Insights section, the video loads through YouTube’s privacy-enhanced embed (youtube-nocookie.com). YouTube does not place tracking cookies until you actually click play. Once playback starts, YouTube’s standard privacy practices apply. YouTube privacy policy
• Our web host — serves the Site and may keep server access logs as described above.

06Cookies & Tracking

The Site does not currently use cookies for tracking, analytics, or advertising. We do not run Google Analytics, Facebook Pixel, or similar tracking scripts on our pages at this time.

07Data Security

We take reasonable steps to protect the information you share with us. The Site uses HTTPS encryption to secure data in transit, and we limit access to your information to people who need it to respond to your inquiry.

That said, no method of transmission or storage on the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

08How Long We Keep Your Information

We keep contact form submissions and related correspondence only as long as needed for the purpose collected, typically:

• If we don’t end up working together: we’ll keep your inquiry for a reasonable period (usually no more than 2 years) in case you reach back out, then delete it.
• If we do work together: we keep project records as needed for client service, accounting, and legal requirements.
• Server logs: automatically deleted by our host on their normal rotation, typically within 30–90 days.

You can ask us to delete your information sooner at any time (see Your Rights below).

09Your Rights & Choices

You have the right to:

• Know what personal information we have about you
• Access a copy of that information
• Correct information that’s inaccurate or incomplete
• Delete your information from our records (subject to legal requirements that may require us to keep certain records)
• Object to or restrict certain uses of your information
• Opt out of any future marketing communications

To exercise any of these rights, simply contact us through our form and let us know what you’d like. We’ll respond within a reasonable time frame and won’t charge you for it.

If you’re a Virginia resident, you have specific rights under the Virginia Consumer Data Protection Act (VCDPA). If you’re in the European Economic Area, the UK, or California, you have additional rights under GDPR, UK GDPR, or CCPA respectively. Reach out and we’ll honor those rights.

10Children’s Privacy

The Site is intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11Changes to This Policy

We may update this policy from time to time as our practices change, we add new services, or laws evolve. When we do, we’ll update the “Updated” date at the top of this page. If the changes are significant, we’ll do our best to notify you in a more visible way.

Your continued use of the Site after changes are posted means you accept the updated policy.

12Contact Us

If you have any questions about this policy, want to exercise your privacy rights, or just want to talk about how your information is handled, please reach out through our contact form. We’ll get back to you personally.

Creative eSolutions
Web Design & Development
Shenandoah Valley, Virginia